{"xsrfToken":"5d287e9e8c21fa56aaa199b4dfe563c1b7ca6cf9_lout","branding":{"id":"1","key":"tsd","name":"TSMO Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#153263","headerLinkHoverBGColor":"#153263","headerBadgeColor":"#153263"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tsd","projectId":10000,"serviceDeskId":1,"name":"TSMO Service Desk","description":"<p>Welcome! You can raise a TSMO Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"118","name":"Activate/Deactivate SIM Card","descriptionHtml":"","callToAction":"Activate/Deactivate SIM Card","introHtml":"","icon":10511,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[23],"key":""},{"id":"137","name":"Activu Support","descriptionHtml":"","callToAction":"Activu Support","introHtml":"<p>Need support with Activu?</p>","icon":10631,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[5],"key":""},{"id":"85","name":"Add Site or Link to Intranet Page","descriptionHtml":"","callToAction":"Add Site or Link to Intranet Page","introHtml":"<p>Submit Sites or Links you would like to see on the Intranet page.</p>","icon":10480,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[5],"key":""},{"id":"143","name":"AIMSUN Support","descriptionHtml":"","callToAction":"AIMSUN Support","introHtml":"","icon":10647,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[5],"key":""},{"id":"166","name":"ATSPM Support","descriptionHtml":"","callToAction":"ATSPM Support","introHtml":"","icon":10605,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[5],"key":""},{"id":"122","name":"BigData Support","descriptionHtml":"","callToAction":"BigData Support","introHtml":"<p>Having trouble with BigData access or search? (i.e. Elastic Search)</p>","icon":10511,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[4],"key":""},{"id":"111","name":"Blank Out Sign Support","descriptionHtml":"","callToAction":"Blank Out Sign Support","introHtml":"<p>Having trouble with the Blank Out Sign system?</p>","icon":10615,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[5],"key":""},{"id":"86","name":"CCTV/Video Issue","descriptionHtml":"","callToAction":"CCTV/Video Issue","introHtml":"<p>Issues with camera feeds or unicast/multicast issues. These tickets are for cameras that are working however video feed is not.</p>","icon":10458,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[23],"key":""},{"id":"8","name":"Computer support","descriptionHtml":"","callToAction":"Computer support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[2],"key":""},{"id":"42","name":"Create New Server hosted by VMware","descriptionHtml":"","callToAction":"Create New Server hosted by VMware","introHtml":"<p>Request a new Server creation in D5-TSMO VMware Suite.</p>","icon":10479,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[4],"key":""},{"id":"43","name":"Create New Workstation hosted by VMware","descriptionHtml":"","callToAction":"Create New Workstation hosted by VMware","introHtml":"<p>Request a new Workstation creation in D5-TSMO VMware Suite.</p>","icon":10458,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[4],"key":""},{"id":"129","name":"E-Learning System Support","descriptionHtml":"","callToAction":"E-Learning System Support","introHtml":"<p>Need help with the E-Learning System?</p>","icon":10605,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[5],"key":""},{"id":"169","name":"Emergency Gate System Support","descriptionHtml":"","callToAction":"Emergency Gate System Support","introHtml":"","icon":10662,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[5],"key":""},{"id":"140","name":"Emergency Maintenance Task","descriptionHtml":"","callToAction":"Emergency Maintenance Task","introHtml":"<p>The support team has identified the need for urgent maintenance.</p>","icon":10575,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[25],"key":""},{"id":"125","name":"ESRI (ArcGIS) Support","descriptionHtml":"","callToAction":"ESRI (ArcGIS) Support","introHtml":"<p>Having trouble with the ESRI system?</p>","icon":10487,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[5],"key":""},{"id":"139","name":"ESRI (GeoEvents) Support","descriptionHtml":"","callToAction":"ESRI (GeoEvents) Support","introHtml":"<p>Having trouble with the GeoEvents system?</p>","icon":10633,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[5],"key":""},{"id":"91","name":"Firewall Change Request","descriptionHtml":"","callToAction":"Firewall Change Request","introHtml":"<p>Request firewall configuration changes with ITS management approval.</p>","icon":10506,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[23,25],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"117","name":"FL-511 Support","descriptionHtml":"","callToAction":"FL-511 Support","introHtml":"<p>Having trouble with FL-511?</p>","icon":10632,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[5],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[2],"key":""},{"id":"116","name":"GTFS-RT Support","descriptionHtml":"","callToAction":"GTFS-RT Support","introHtml":"<p>Having trouble with the GTFS-RT system?</p>","icon":10458,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[5],"key":""},{"id":"112","name":"inSERVICE Manager Support","descriptionHtml":"","callToAction":"inSERVICE Manager Support","introHtml":"<p>Having trouble with the inSERVICE Manager system?</p>","icon":10614,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[5],"key":""},{"id":"113","name":"inSERVICE Support","descriptionHtml":"","callToAction":"inSERVICE Support","introHtml":"<p>Having trouble with the inSERVICE system?</p>","icon":10613,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[5],"key":""},{"id":"25","name":"ITSFM Access Request","descriptionHtml":"","callToAction":"ITSFM Access Request","introHtml":"<p>Users seeking ITSFM access and does not need access to any TSMO resources.</p>","icon":10458,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"136","name":"ITSIQA Support","descriptionHtml":"","callToAction":"ITSIQA Support","introHtml":"<p>Need support with the ITSIQA system?</p>","icon":10630,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[5],"key":""},{"id":"114","name":"iVDS Support","descriptionHtml":"","callToAction":"iVDS Support","introHtml":"<p>Having trouble with the iVDS system?</p>","icon":10612,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[5],"key":""},{"id":"128","name":"Jurisdiction Entities Status Handling Unavailable Assets","descriptionHtml":"","callToAction":"Jurisdiction Entities Status Handling Unavailable Assets","introHtml":"<p>Report J.E.S.H.U.A issue to FDOT liaison.</p>","icon":10605,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[26],"key":""},{"id":"108","name":"MDP Support","descriptionHtml":"","callToAction":"MDP Support","introHtml":"<p>Having trouble with the MDP system?</p>","icon":10607,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[5],"key":""},{"id":"109","name":"MIMS Support","descriptionHtml":"","callToAction":"MIMS Support","introHtml":"<p>Having trouble with the MIMS system?</p>","icon":10610,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[5],"key":""},{"id":"107","name":"MMA Suport","descriptionHtml":"","callToAction":"MMA Suport","introHtml":"<p>Having trouble with the MMA system?</p>","icon":10629,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[5],"key":""},{"id":"178","name":"New ITS Construction","descriptionHtml":"","callToAction":"New ITS Construction","introHtml":"","icon":10664,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[36],"key":""},{"id":"94","name":"NOEMI Support","descriptionHtml":"","callToAction":"NOEMI Support","introHtml":"<p>Having trouble with the NOEMI system?</p>","icon":10608,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[5],"key":""},{"id":"148","name":"Phone System Records","descriptionHtml":"","callToAction":"Phone System Records","introHtml":"","icon":10588,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[1],"key":""},{"id":"147","name":"Phone System Support","descriptionHtml":"","callToAction":"Phone System Support","introHtml":"","icon":10466,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[5],"key":""},{"id":"82","name":"Planned Network Outage","descriptionHtml":"","callToAction":"Planned Network Outage","introHtml":"<p>Reporting a planned network outage that will cause loss of network connectivity to District 5 devices. (Field Equipment/Server Infrastructure/Core Routing/Internet/etc.)</p>","icon":10556,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[23,25],"key":""},{"id":"133","name":"PoC Device Replacement","descriptionHtml":"","callToAction":"PoC Device Replacement","introHtml":"","icon":10507,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[27],"key":""},{"id":"135","name":"PoC New Channel Request","descriptionHtml":"","callToAction":"PoC New Channel Request","introHtml":"","icon":10491,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[27],"key":""},{"id":"134","name":"PoC New Device Request","descriptionHtml":"","callToAction":"PoC New Device Request","introHtml":"","icon":10603,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[27],"key":""},{"id":"131","name":"PoC Technical Support","descriptionHtml":"","callToAction":"PoC Technical Support","introHtml":"","icon":10605,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[27],"key":""},{"id":"22","name":"Printer Support","descriptionHtml":"","callToAction":"Printer Support","introHtml":"<p>Printer out of Ink or simply not printing, raise a request here.</p>","icon":10483,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[2],"key":""},{"id":"11","name":"Replace existing hardware","descriptionHtml":"","callToAction":"Replace existing hardware","introHtml":"<p>Replace hardware that has malfunctioned or quit working.</p>","icon":10469,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[2],"key":""},{"id":"14","name":"Report a server problem","descriptionHtml":"","callToAction":"Report a server problem","introHtml":"<p>Having trouble with a system or a system is down? (i.e. internet, IVDs, Sunguide, Videowall, etc.)</p>","icon":10508,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[4],"key":""},{"id":"132","name":"Report PoC Device Lost, Stolen or Missing","descriptionHtml":"","callToAction":"Report PoC Device Lost, Stolen or Missing","introHtml":"","icon":10576,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[27],"key":""},{"id":"104","name":"Request Change with Approval","descriptionHtml":"","callToAction":"Request Change with Approval","introHtml":"<p>Submit a JIRA ticket to request a system change, update, upgrade for ITS management to approve.</p>","icon":10499,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[25],"key":""},{"id":"96","name":"Request ITS hardware","descriptionHtml":"","callToAction":"Request ITS hardware","introHtml":"<p>Requesting permission to obtain District 5 ITS equipment.</p>","icon":10458,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[2],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software installation or license, raise a request here.</p>","icon":10479,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[2],"key":""},{"id":"141","name":"RICMS Operational Change","descriptionHtml":"","callToAction":"RICMS Operational Change","introHtml":"<p>Minor configuration changes to RICMS that only impact operations and does not impact the systems or network or budget.</p>","icon":10628,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[25],"key":""},{"id":"124","name":"RICMS Support","descriptionHtml":"","callToAction":"RICMS Support","introHtml":"","icon":10628,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[5],"key":""},{"id":"199","name":"Security Access Request - New User or Access Change","descriptionHtml":"","callToAction":"Security Access Request - New User or Access Change","introHtml":"<p>Submit a Security Access Request (SAR) Form and required Certificates to request a new account or terminate an existing account for TSMO systems or resources. (i.e. VPN, IVDs, Sunguide RRMA, MIMS, etc.)</p>","icon":10605,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[3],"key":""},{"id":"167","name":"SELS/SMLS Support","descriptionHtml":"","callToAction":"SELS/SMLS Support","introHtml":"","icon":10660,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[5],"key":""},{"id":"92","name":"Set up Site to Site VPN to the office","descriptionHtml":"","callToAction":"Set up Site to Site VPN to the office","introHtml":"<p>Want to access to District 5 from your office? Let us know.</p>","icon":10506,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[23],"key":""},{"id":"110","name":"SIIA Support","descriptionHtml":"","callToAction":"SIIA Support","introHtml":"<p>Having trouble with the SIIA system?</p>","icon":10611,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[5],"key":""},{"id":"23","name":"Suggestion","descriptionHtml":"","callToAction":"Suggestion","introHtml":"<p>Have a suggest or great idea for the Jira Helpdesk? We'd love to here from you!</p>","icon":10498,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"144","name":"SunGuide CCTV Add/Change ","descriptionHtml":"","callToAction":"SunGuide CCTV Add/Change ","introHtml":"<p>Requesting SunGuide admins to Add or Change device configuration within SunGuide.</p>","icon":10557,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[24],"key":""},{"id":"146","name":"SunGuide DMS Add/Change","descriptionHtml":"","callToAction":"SunGuide DMS Add/Change","introHtml":"<p>Requesting SunGuide admins to Add or Change device configuration within SunGuide.</p>","icon":10557,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[24],"key":""},{"id":"83","name":"Sunguide Enhancements","descriptionHtml":"","callToAction":"Sunguide Enhancements","introHtml":"<p>Submit enhancements you would like to see within Sunguide.</p>","icon":10491,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[24],"key":""},{"id":"126","name":"SunGuide Event Video Wall","descriptionHtml":"","callToAction":"SunGuide Event Video Wall","introHtml":"<p>Having trouble with the Event Video Wall?</p>","icon":10557,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[24,5],"key":""},{"id":"145","name":"SunGuide MVDS Add/Change","descriptionHtml":"","callToAction":"SunGuide MVDS Add/Change","introHtml":"<p>Requesting SunGuide admins to Add or Change device configuration within SunGuide.</p>","icon":10557,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[24],"key":""},{"id":"138","name":"SunGuide Support","descriptionHtml":"","callToAction":"SunGuide Support","introHtml":"<p>Need support with the SunGuide application?</p>","icon":10557,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[24],"key":""},{"id":"106","name":"Sunguide Updates","descriptionHtml":"","callToAction":"Sunguide Updates","introHtml":"<p>Submit operational updates for SunGuide.</p>","icon":10557,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[24],"key":""},{"id":"115","name":"SunStore User Support","descriptionHtml":"","callToAction":"SunStore User Support","introHtml":"<p>Having trouble with the SunStore system?</p>","icon":10616,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[5],"key":""},{"id":"130","name":"TIM Asset Support","descriptionHtml":"","callToAction":"TIM Asset Support","introHtml":"<p>Having trouble with TIM Asset system?</p>","icon":10605,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[5],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the resources on a server.</p>","icon":10510,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[4],"key":""},{"id":"203","name":"Web Filter Support","descriptionHtml":"","callToAction":"Web Filter Support","introHtml":"","icon":10684,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10684","groups":[23],"key":""},{"id":"121","name":"Annual Failover Test","descriptionHtml":"","callToAction":"Annual Failover Test","introHtml":"","icon":10511,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"120","name":"Annual User Review","descriptionHtml":"","callToAction":"Annual User Review","introHtml":"","icon":10511,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10474,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"127","name":"J.E.S.H.U.A","descriptionHtml":"","callToAction":"J.E.S.H.U.A","introHtml":"","icon":10605,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"105","name":"MMA Support (test)","descriptionHtml":"","callToAction":"MMA Support (test)","introHtml":"<p>Project Manager-Incident Workflow</p>","icon":10458,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"24","name":"Personal VPN Request with Approval","descriptionHtml":"","callToAction":"Personal VPN Request with Approval","introHtml":"<p>Internal VPN Requests</p>","icon":10504,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"123","name":"Quarterly Server/Workstation Updates","descriptionHtml":"","callToAction":"Quarterly Server/Workstation Updates","introHtml":"","icon":10507,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"119","name":"Quarterly User Review","descriptionHtml":"","callToAction":"Quarterly User Review","introHtml":"","icon":10511,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"21","name":"Request New or Terminate Existing TSMO Account","descriptionHtml":"","callToAction":"Request New or Terminate Existing TSMO Account","introHtml":"<p>Submit a Security Access Request (SAR) Form and required Certificates to request a new account or terminate an existing account for TSMO systems or resources. (i.e. VPN, IVDs, Sunguide RRMA, MIMS, etc.)</p>","icon":10458,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Logins and Accounts"},{"id":23,"name":"Network Support"},{"id":36,"name":"New ITS Construction"},{"id":27,"name":"PoC System"},{"id":5,"name":"Report a System Issue"},{"id":25,"name":"System Maintenance or Change"},{"id":24,"name":"SunGuide Support"},{"id":4,"name":"Servers and Infrastructure"},{"id":26,"name":"Signals"},{"id":2,"name":"Workstation Support"},{"id":1,"name":"Common Requests"}],"orderMapping":{"4":[122,14,15,42,43],"5":[169,167,166,143,137,111,129,125,139,117,116,113,112,136,114,108,109,107,94,147,124,110,126,115,130,85],"26":[128],"36":[178],"1":[148,23],"27":[135,134,133,132,131],"2":[22,8,10,11,96,1],"25":[141,140,104,91,82],"3":[199,25,2],"24":[138,144,146,145,126,106,83],"23":[203,118,91,92,86,82]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMzg1Mzk4ZC05ZTVjLTQ4N2QtYTVmYi1hNWU3YmMzYWI0ZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ5NjQ5MTUsIm5iZiI6MTc0NDk2MzcxNX0.VQZwH4i4jNfzNrXZVw26Y0N2JJEQJmvTueq158OfPGY","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"a385398d-9e5c-487d-a5fb-a5e7bc3ab4f4","tokenDurationInMins":20}},"reqCreate":{"id":124,"projectId":10000,"form":{"name":"RICMS Support","descriptionHtml":"","callToAction":"RICMS Support","intro":"","instructions":"","icon":10628,"iconUrl":"https://fdotd5.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":["RICMS Issue Reported"]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_10373","fieldConfigId":"10552","label":"Project Manager(s)","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":["5edfad8ee31f620aba6ae2db","aurelio.giovinazzo1","clay.packard","katie.king","ug:05c35a23-c617-4cca-9471-223d4b480e30","ug:098c66a4-97a7-48fc-9e8c-8d901866032e","ug:0d984b6e-690a-4160-aec8-2de32b55468a","ug:0e202cbc-ff15-49b4-8ae7-1733dad989e3","ug:0e8ad293-8713-4c14-aa92-1fbfa2b6dfa9","ug:1babfc4b-99cd-47a3-92fd-581d133a22bc","ug:1f2cb0a8-95e3-4f39-a9ec-49077046f51d","ug:225d68b7-e4a0-4466-8094-d63d91a6a0cd","ug:246f4452-c1ba-4cd3-b734-4e3ed78309d9","ug:339a638e-e21e-4f7b-9577-8cfc3f06bcb2","ug:217c594f-7801-45c2-b559-dfd5a8b2f4aa"],"defaultListAsJson":"[]","autoCompleteUrl":"https://fdotd5.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10373&showAvatar=true&query="},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10434","fieldConfigId":"10616","label":"RICMS Possible Issues","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10745","label":"Enhancement Request","selected":false,"children":[]},{"value":"10743","label":"Forgot login credentials","selected":false,"children":[]},{"value":"10741","label":"Inability to send or create response plan","selected":false,"children":[]},{"value":"10746","label":"Information Request","selected":false,"children":[]},{"value":"10740","label":"Loss of data collection","selected":false,"children":[]},{"value":"10739","label":"System error","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description and Steps to Reproduce","description":"Please provide a description as to how this issue can be replicated.","descriptionHtml":"<p>Please provide a description as to how this issue can be replicated.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/124","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/124","calendarParams":{"firstDay":0,"date":"2025-04-18T04:08:35-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%m/%d/%Y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMzg1Mzk4ZC05ZTVjLTQ4N2QtYTVmYi1hNWU3YmMzYWI0ZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ5NjQ5MTUsIm5iZiI6MTc0NDk2MzcxNX0.VQZwH4i4jNfzNrXZVw26Y0N2JJEQJmvTueq158OfPGY","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"a385398d-9e5c-487d-a5fb-a5e7bc3ab4f4","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fdotd5","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5d287e9e8c21fa56aaa199b4dfe563c1b7ca6cf9_lout","baseUrl":"https://fdotd5.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://fdotd5.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a385398d-9e5c-487d-a5fb-a5e7bc3ab4f4","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a3c452bf950b4ad09fa168279535eab2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}